- The partnership provides restaurants with actionable customer satisfaction data at scale, tied to specific dishes ordered and hospitality services provided.
- Delivers insights to help restaurant teams improve customer retention.
- Available via the Paytronix Order & Delivery App and the Paytronix Platform.
/EIN News/ — NEWTON, Mass., Sept. 13, 2022 (GLOBE NEWSWIRE) — Paytronix Systems, Inc., the most advanced platform for digital guest experiencesand Yumpingo, a next-generation experience management platform that captures real-time customer satisfaction data, today announced an integration partnership that will enable brands to provide Yumpingo’s proprietary one-minute reviews to guests when using Paytronix Order & Delivery. Yumpingo’s comprehensive experience management functionality combined with Paytronix’s digital ordering platform allows brands to define specific actions that their teams can focus on that will have the greatest impact on guest satisfaction, traffic and revenue.
Paytronix Order & Delivery is a feature-rich, easy-to-use platform for restaurants and convenience stores to manage their digital ordering process. It natively combines with the industry’s leading customer engagement and CRM solution, giving brands the technology they need to deliver amazing guest experiences to millions of guests every day.
“The Paytronix platform is known for delivering relevant, personal experiences at scale that help brands create amazing frictionless experiences,” said Andrew Robbins, co-founder and CEO of Paytronix Systems, Inc. “Now, with the Yumpingo Integration, Paytronix is enabling our customers to collect even more detailed, real-time data and uncover actionable insights that can be used to both optimize the guest experience and fine-tune overall operations.”
Yumpingo’s omnichannel method of collecting customer satisfaction data empowers brands to track menu performance and service execution at the dish, shift, location, region and brand level for improvement over time and consistency across all Promote service styles and processes across, from customer greeting to ordering accuracy. Yumpingo’s smart survey is short and easy to use, allowing brands to capture guest feedback quickly and at scale. It’s tailored to guest satisfaction, allowing brands to pinpoint the precise reason for each customer feedback.
“Our partnership with Paytronix delivers a turnkey step in guest engagement and customer experience management that together empowers and aligns restaurant teams to deliver their best food and service every day,” said Gary Goodman, CEO and Founder of Yumpingo.
The Paytronix Yumpingo integration empowers brands to scrutinize their operations and make informed decisions that move their business forward.
To learn more about how Yumpingo integrates with Paytronix, visit https://info.yumpingo.com/paytronix or call extension 617-649-3300. 5.
Yumpingo is a next-generation Customer Experience Management platform that empowers hospitality teams to make faster, more confident business decisions that matter most to their guests. Yumpingo collects real-time customer satisfaction data and delivers prescriptive, actionable insights that continuously improve every aspect of the guest experience across dishes, shifts, servers and service styles. Headquartered in Austin, TX and London, England, Yumpingo partners with well-known restaurant groups including Texas Roadhouse, California Pizza Kitchen and Nando’s to provide the best food and service every day.
About Paytronix Systems, Inc.
Based in Newton, Massachusetts, Paytronix is a provider of SaaS solutions for customer experience management (CXM) for restaurants and convenience stores. Through innovative software design and integrations with 30+ popular point-of-sale systems, Paytronix empowers 1,800+ brands across 34,000 locations, giving them the flexibility to deliver unique, revenue-generating guest experiences. Through one-to-one interaction with more than 225 million guests about order and delivery, loyalty, CRM and stored value, Paytronix provides artificial intelligence capabilities that motivate increased visits and spend throughout the customer journey. For more information visit www.paytronix.com.
Paytronix Systems, Inc.